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Standard operating procedure (SOP)

Turn what experienced staff know into an SOP a newcomer can follow, with steps, checks and common mistakes.

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Good for

  • New hires keep making the same mistake at the same step
  • A senior colleague is leaving and you want to keep how they do things
  • Daily opening and closing routines for a shop

1. Fill in the details

2. Adjust the options

A filled-in example

Fill it in like this. Press the button below to put the example into the form above.

The task
Closing the cash register at the end of each day
Who does it
A newly hired shop assistant
How it is done now (anything you remember)
Print the daily report, count the cash, reconcile with the system, tell the manager if it is off by more than 100, then put the cash in the safe
Tools or systems used
Point-of-sale system, safe

What the AI's answer looks like

Illustrative excerpt: the real answer depends on the AI you use and what you fill in.

Purpose: make sure the cash matches the system every day and any difference is explained the same day.

Before you start
- [ ] The shop is closed and the door is locked
- [ ] Calculator and cash bag ready

Steps
1. Print the daily report from the point-of-sale system
2. Count the cash by denomination and write it on the count sheet
3. Compare the count sheet with the cash total on the report
   ✅ Checkpoint: off by more than 100 → count again; if still off, tell the manager
4. Put the cash in the bag and lock it in the safe with the report
5. Sign the handover book with the time

Common mistakes
- Counting coins together with notes → separate them first
...

Tips

  • Write down the current routine in any order; the AI will sort it out
  • Say who will follow it; an SOP for a new hire needs more detail than one for a manager
  • Have a new hire follow it once; wherever they get stuck needs more detail

How to use it

  1. Fill in the fields. You can leave a field empty for now; the prompt will show a [Please add] placeholder.
  2. Choose the tone, length and where you will paste it, then press Copy.
  3. Paste it into ChatGPT, Claude, Gemini, DeepSeek or a local model. If the AI asks you questions, answer them and the result gets better.

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