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Home / Prompts / Work / Standard operating procedure (SOP)
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Turn what experienced staff know into an SOP a newcomer can follow, with steps, checks and common mistakes.
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Purpose: make sure the cash matches the system every day and any difference is explained the same day. Before you start - [ ] The shop is closed and the door is locked - [ ] Calculator and cash bag ready Steps 1. Print the daily report from the point-of-sale system 2. Count the cash by denomination and write it on the count sheet 3. Compare the count sheet with the cash total on the report ✅ Checkpoint: off by more than 100 → count again; if still off, tell the manager 4. Put the cash in the bag and lock it in the safe with the report 5. Sign the handover book with the time Common mistakes - Counting coins together with notes → separate them first ...
Give the topic, audience and time, and get a slide-by-slide plan of what to show and say.
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